How do I cancel an order?

1. Check the Order Status:

Before attempting to cancel an order, it’s important to check its status. If the order has already been shipped, it may not be possible to cancel. You can check the status of your order by logging into your Tagline Foundations account and viewing your order history.

2. Contact Customer Support:

If your order has not yet been shipped, you can request a cancellation by contacting our customer support team. You can reach out to us through our website’s live chat, email, or phone support. Be sure to have your order number and the reason for cancellation ready when you contact us.

3. Follow Cancellation Instructions:

Our customer support team will guide you through the cancellation process. They may ask you to confirm your cancellation request and provide additional information if necessary. Follow their instructions carefully to ensure a successful cancellation.

4. Await Confirmation:

Once you’ve requested a cancellation, our team will process your request as quickly as possible. You’ll receive a confirmation email once the cancellation has been completed. If you don’t receive a confirmation within a reasonable timeframe, feel free to follow up with our customer support team.

FAQs:

Q: Can I cancel an order that has already been shipped?
A: Unfortunately, once an order has been shipped, it cannot be canceled. In this case, you’ll need to follow our return process to receive a refund.

Q: Will I be charged a fee for canceling my order?
A: We do not charge a fee for canceling orders. However, please note that any applicable transaction fees from your payment provider may not be refundable.

Q: How long does it take to process a cancellation request?
A: We aim to process cancellation requests within 24 hours of receiving them. However, during busy periods, it may take slightly longer.