I’ve received a faulty/damaged item

1. Inspect the Item:

Upon receiving your order, carefully inspect the item for any visible signs of damage or defects. If you notice any issues, take clear photos of the damage and keep any original packaging, as this may be required for the return process.

2. Contact Customer Support:

If you’ve identified a problem with your item, contact our customer support team as soon as possible. You can reach out to us through our website’s live chat, email, or phone support. Be prepared to provide your order number, a description of the issue, and the photos you’ve taken.

3. Follow Return Instructions:

Our customer support team will guide you through the return process. They may ask you to return the faulty or damaged item or provide additional information to help us assess the situation. Follow their instructions carefully to ensure a smooth resolution.

4. Await Resolution:

Once we’ve received the necessary information or the returned item, we’ll work to resolve the issue promptly. This may involve sending a replacement, arranging for a repair, or processing a refund. You’ll be notified of the resolution and any further steps you need to take.

FAQs:

Q: What should I do if I notice the damage after opening the package?
A: If you discover the damage after opening the package, contact our customer support team immediately. Provide them with photos of the damage and any relevant details.

Q: Will I be responsible for return shipping costs?
A: If the item is found to be faulty or damaged, we will cover the return shipping costs and any associated fees.

Q: How long does it take to process a return for a faulty or damaged item?
A: We aim to process returns for faulty or damaged items within 5-7 business days of receiving the item. However, during busy periods, it may take slightly longer.